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Area justice Topic cyber-security Risk(s) identified: (Topic : cyber-security) too many domain administrators insufficient frequency of changing passwords for systems and service accounts no segregation of duties regarding access to the logging system no regular review of log files Topic application controls Risk(s) identified: (Topic : application controls) too many domain administrators insufficient frequency of changing passwords for systems and service accounts no segregation of duties regarding access to the logging system no regular review of log files Topic legacy systems Risk(s) identified: (Topic : legacy systems) many use outdated software languages and hardware lack of consistent risk analysis One of goals not identified poor budgeting of the project no all-embracing testing lack of involvement of all stakeholders Topic management dashboard Risk(s) identified: (Topic : management dashboard) many use outdated software languages and hardware lack of consistent risk analysis One of goals not identified savings goals not planned insufficient quality and frequency of risk analysis different interpretations of guidance Topic agile projects Risk(s) identified: (Topic : agile projects) many use outdated software languages and hardware lack of consistent risk analysis One of goals not identified savings goals not planned insufficient quality and frequency of risk analysis different interpretations of guidance Topic data center consolidation Risk(s) identified: (Topic : data center consolidation) many use outdated software languages and hardware lack of consistent risk analysis One of goals not identified savings goals not planned insufficient quality and frequency of risk analysis different interpretations of guidance Topic indicative Risk(s) identified: (Topic : indicative) many use outdated software languages and hardware lack of consistent risk analysis One of goals not identified better scrutiny of proposals skills shortages remain in the areas needed strategic workforce planning is under-developed approval without business case limited competition generated direct costs not compared most expensive cases insufficiently monitored weaknesses in critical internal controls data not widely available incentives to take up employment spendings increased to reduce the problem incomplete research on how the funds are used unplanned resource changes and the lack of involvement from management savings goals not planned insufficient quality and frequency of risk analysis different interpretations of guidance poor budgeting of the project no all-embracing testing lack of involvement of all stakeholders large number of public-sector actors are involved in policy making complexity of the regulations divided resources no role for end-users data and information systems are underused postings and promotions not giving sufficient weight to skills evaluations focus on the individual experience not on broader impact data weaknesses overemphasis on classroom-based training difficulties in recruiting skilled staff devolved responsibilities mandatory publication open data at work concrete action plan national information infrastructure no policy too late and too fragmented planning ineffective monitoring regulations' update delayed and incomplete cost related rules not modified nobody responsible for coordination lack of training and practice lack of quality control fragmented responsibilities overlapping strategies unclear progress in implementing the major strategy expected benefits not set Topic directive Risk(s) identified: (Topic : directive) many use outdated software languages and hardware lack of consistent risk analysis One of goals not identified better scrutiny of proposals skills shortages remain in the areas needed strategic workforce planning is under-developed approval without business case limited competition generated direct costs not compared most expensive cases insufficiently monitored weaknesses in critical internal controls data not widely available Accountable Transparent Accessible Understandable incentives to take up employment spendings increased to reduce the problem incomplete research on how the funds are used unplanned resource changes and the lack of involvement from management savings goals not planned insufficient quality and frequency of risk analysis different interpretations of guidance poor budgeting of the project no all-embracing testing lack of involvement of all stakeholders large number of public-sector actors are involved in policy making complexity of the regulations divided resources no role for end-users data and information systems are underused working hours not rearranged working hours not recorded regularly too late and too fragmented planning ineffective monitoring regulations' update delayed and incomplete cost related rules not modified nobody responsible for coordination lack of training and practice lack of quality control Formalized approach to optimization goals Lack of clear development plans and well-organised infrastructure Involvement of many institutions in security activities fragmented responsibilities overlapping strategies unclear progress in implementing the major strategy expected benefits not set Topic personal data protection Risk(s) identified: (Topic : personal data protection) lack of long-term strategy imperfect organization and control of personal data processing lacking co-ordination and consistency of education campaigns no clear mechanism to support good practices lack of accurate data criminals continually innovate international and ‘hidden’ nature of online fraud lack of information on judicial outcomes for fraud offences mandatory publication open data at work concrete action plan national information infrastructure no policy too late and too fragmented planning ineffective monitoring regulations' update delayed and incomplete cost related rules not modified nobody responsible for coordination lack of training and practice lack of quality control Topic civil service staff Risk(s) identified: (Topic : civil service staff) staff reduced number of staff reduced by minimising recruitment long-term operating models not set no information on workforce's skills entities’ workforce information is incomplete and not comparable better scrutiny of proposals skills shortages remain in the areas needed strategic workforce planning is under-developed approval without business case limited competition generated direct costs not compared most expensive cases insufficiently monitored weaknesses in critical internal controls data not widely available unplanned resource changes and the lack of involvement from management postings and promotions not giving sufficient weight to skills evaluations focus on the individual experience not on broader impact data weaknesses overemphasis on classroom-based training difficulties in recruiting skilled staff devolved responsibilities Topic consultants Risk(s) identified: (Topic : consultants) staff reduced number of staff reduced by minimising recruitment long-term operating models not set no information on workforce's skills entities’ workforce information is incomplete and not comparable better scrutiny of proposals skills shortages remain in the areas needed strategic workforce planning is under-developed approval without business case limited competition generated direct costs not compared most expensive cases insufficiently monitored large number of public-sector actors are involved in policy making complexity of the regulations divided resources no role for end-users data and information systems are underused postings and promotions not giving sufficient weight to skills evaluations focus on the individual experience not on broader impact data weaknesses overemphasis on classroom-based training difficulties in recruiting skilled staff devolved responsibilities Topic temporary staff Risk(s) identified: (Topic : temporary staff) staff reduced number of staff reduced by minimising recruitment long-term operating models not set no information on workforce's skills entities’ workforce information is incomplete and not comparable better scrutiny of proposals skills shortages remain in the areas needed strategic workforce planning is under-developed approval without business case limited competition generated direct costs not compared most expensive cases insufficiently monitored Topic civil service system Risk(s) identified: (Topic : civil service system) staff reduced number of staff reduced by minimising recruitment long-term operating models not set no information on workforce's skills entities’ workforce information is incomplete and not comparable better scrutiny of proposals skills shortages remain in the areas needed strategic workforce planning is under-developed approval without business case limited competition generated direct costs not compared most expensive cases insufficiently monitored postings and promotions not giving sufficient weight to skills evaluations focus on the individual experience not on broader impact data weaknesses overemphasis on classroom-based training difficulties in recruiting skilled staff devolved responsibilities Topic internal control Risk(s) identified: (Topic : internal control) staff reduced number of staff reduced by minimising recruitment long-term operating models not set no information on workforce's skills entities’ workforce information is incomplete and not comparable weaknesses in critical internal controls data not widely available savings goals not planned insufficient quality and frequency of risk analysis different interpretations of guidance poor budgeting of the project no all-embracing testing lack of involvement of all stakeholders large number of public-sector actors are involved in policy making complexity of the regulations divided resources no role for end-users data and information systems are underused Topic government IT agency Risk(s) identified: (Topic : government IT agency) better scrutiny of proposals skills shortages remain in the areas needed strategic workforce planning is under-developed approval without business case limited competition generated direct costs not compared most expensive cases insufficiently monitored not fully comprehensive estimations cost estimations not well-documented poor analysis poor policy incomplete or too general requirements insufficient monitoring lack of appropriate risk assessement lack of a well shaped requirement Lack of a well shaped requirement Topic open data Risk(s) identified: (Topic : open data) weaknesses in critical internal controls data not widely available large number of public-sector actors are involved in policy making complexity of the regulations divided resources no role for end-users data and information systems are underused mandatory publication open data at work concrete action plan national information infrastructure no policy too late and too fragmented planning ineffective monitoring regulations' update delayed and incomplete cost related rules not modified nobody responsible for coordination lack of training and practice lack of quality control Topic service center Risk(s) identified: (Topic : service center) weaknesses in critical internal controls data not widely available Topic job scheduling Risk(s) identified: (Topic : job scheduling) weaknesses in critical internal controls data not widely available working hours not rearranged working hours not recorded regularly staffing levels not optimised lack of analysis where and when the problem is triggered no IT support Topic performance measurement Risk(s) identified: (Topic : performance measurement) weaknesses in critical internal controls data not widely available Accountable Transparent Accessible Understandable unplanned resource changes and the lack of involvement from management poor budgeting of the project no all-embracing testing lack of involvement of all stakeholders postings and promotions not giving sufficient weight to skills evaluations focus on the individual experience not on broader impact data weaknesses overemphasis on classroom-based training difficulties in recruiting skilled staff devolved responsibilities fragmented responsibilities overlapping strategies unclear progress in implementing the major strategy expected benefits not set Topic public trust Risk(s) identified: (Topic : public trust) Accountable Transparent Accessible Understandable Topic homelessness Risk(s) identified: (Topic : homelessness) incentives to take up employment spendings increased to reduce the problem incomplete research on how the funds are used Topic cost estimation Risk(s) identified: (Topic : cost estimation) not fully comprehensive estimations cost estimations not well-documented poor analysis poor policy poor senior management oversight interim analysis of unsuccessful programme not well implemented change of the programme assessment framework used ineffectively Topic phasing out old systems Risk(s) identified: (Topic : phasing out old systems) legal obstacles to data exchange complexity of conversion to new systems not assessed problems to acquire personnel with requisite skills Topic interoperability Risk(s) identified: (Topic : interoperability) indecisive management wrongly designed work process large number of public-sector actors are involved in policy making complexity of the regulations divided resources no role for end-users data and information systems are underused Topic requirements management Risk(s) identified: (Topic : requirements management) unplanned resource changes and the lack of involvement from management Topic large scale undertaking Risk(s) identified: (Topic : large scale undertaking) savings goals not planned insufficient quality and frequency of risk analysis different interpretations of guidance Topic cyber security Risk(s) identified: (Topic : cyber security) lacking co-ordination and consistency of education campaigns no clear mechanism to support good practices lack of accurate data criminals continually innovate international and ‘hidden’ nature of online fraud lack of information on judicial outcomes for fraud offences Formalized approach to optimization goals Lack of clear development plans and well-organised infrastructure Involvement of many institutions in security activities Topic database Risk(s) identified: (Topic : database) lacking co-ordination and consistency of education campaigns no clear mechanism to support good practices lack of accurate data criminals continually innovate international and ‘hidden’ nature of online fraud lack of information on judicial outcomes for fraud offences Topic product marking Risk(s) identified: (Topic : product marking) large number of public-sector actors are involved in policy making complexity of the regulations divided resources no role for end-users data and information systems are underused Topic user friendliness Risk(s) identified: (Topic : user friendliness) large number of public-sector actors are involved in policy making complexity of the regulations divided resources no role for end-users data and information systems are underused Topic information society Risk(s) identified: (Topic : information society) large number of public-sector actors are involved in policy making complexity of the regulations divided resources no role for end-users data and information systems are underused no policy too late and too fragmented planning ineffective monitoring regulations' update delayed and incomplete cost related rules not modified nobody responsible for coordination lack of training and practice lack of quality control Topic outsourced systems Risk(s) identified: (Topic : outsourced systems) incomplete or too general requirements insufficient monitoring lack of appropriate risk assessement Topic digitization Risk(s) identified: (Topic : digitization) incomplete or too general requirements insufficient monitoring lack of appropriate risk assessement Topic taxation systems Risk(s) identified: (Topic : taxation systems) postings and promotions not giving sufficient weight to skills evaluations focus on the individual experience not on broader impact data weaknesses overemphasis on classroom-based training difficulties in recruiting skilled staff devolved responsibilities Topic user-friendliness Risk(s) identified: (Topic : user-friendliness) lack of a well shaped requirement Lack of a well shaped requirement Topic ICT infractructure Risk(s) identified: (Topic : ICT infractructure) Formalized approach to optimization goals Lack of clear development plans and well-organised infrastructure Involvement of many institutions in security activities Topic data centers Risk(s) identified: (Topic : data centers) Formalized approach to optimization goals Lack of clear development plans and well-organised infrastructure Involvement of many institutions in security activities Topic data protection Risk(s) identified: (Topic : data protection) Formalized approach to optimization goals Lack of clear development plans and well-organised infrastructure Involvement of many institutions in security activities Topic Development Assistance Risk(s) identified: (Topic : Development Assistance) fragmented responsibilities overlapping strategies unclear progress in implementing the major strategy expected benefits not set Topic internal audit Risk(s) identified: (Topic : internal audit) fragmented responsibilities overlapping strategies unclear progress in implementing the major strategy expected benefits not set staffing levels not optimised lack of analysis where and when the problem is triggered no IT support mandatory publication open data at work concrete action plan national information infrastructure no policy