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Area tax-customs Topic legacy systems Risk(s) identified: (Topic : legacy systems) many use outdated software languages and hardware lack of consistent risk analysis One of goals not identified supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness Topic management dashboard Risk(s) identified: (Topic : management dashboard) many use outdated software languages and hardware lack of consistent risk analysis One of goals not identified Topic agile projects Risk(s) identified: (Topic : agile projects) many use outdated software languages and hardware lack of consistent risk analysis One of goals not identified supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness Topic data center consolidation Risk(s) identified: (Topic : data center consolidation) many use outdated software languages and hardware lack of consistent risk analysis One of goals not identified Topic indicative Risk(s) identified: (Topic : indicative) many use outdated software languages and hardware lack of consistent risk analysis One of goals not identified lack of access to all data some business rules switched off limited verification of data provided by applicants not recognising the risk of interest conflicts system is increasing likelihood of conflicts of interest personal benefits to be clearly prohibited special care about public investment priorities setting procurement practices recruiting family members movement of staff between government and private company lack of transparence in gifts and hospitality better scrutiny of proposals skills shortages remain in the areas needed strategic workforce planning is under-developed approval without business case limited competition generated direct costs not compared most expensive cases insufficiently monitored supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness weaknesses in critical internal controls data not widely available various public bodies responsible for the same domain demand growing faster than supply unplanned resource changes and the lack of involvement from management more knowledge of the risks is necessary IT tools old and inadequate no tools for investigating and dealing with some errors low knowledge of the register's quality postings and promotions not giving sufficient weight to skills evaluations focus on the individual experience not on broader impact data weaknesses overemphasis on classroom-based training difficulties in recruiting skilled staff devolved responsibilities absence of framework lack of a single reliable source of data approvals without cross-analysis of capacity conditions delays by responsible agencies laxity in procedures implementing and incomplete procedures regulatory changes require time to be implemented missed deadline of repayment Too narrow basis of regulatory changes unclear definition of responsibility Topic directive Risk(s) identified: (Topic : directive) many use outdated software languages and hardware lack of consistent risk analysis One of goals not identified not recognising the risk of interest conflicts system is increasing likelihood of conflicts of interest personal benefits to be clearly prohibited special care about public investment priorities setting procurement practices recruiting family members movement of staff between government and private company lack of transparence in gifts and hospitality better scrutiny of proposals skills shortages remain in the areas needed strategic workforce planning is under-developed approval without business case limited competition generated direct costs not compared most expensive cases insufficiently monitored supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness weaknesses in critical internal controls data not widely available unplanned resource changes and the lack of involvement from management more knowledge of the risks is necessary IT tools old and inadequate no tools for investigating and dealing with some errors low knowledge of the register's quality Topic taxation systems Risk(s) identified: (Topic : taxation systems) lack of access to all data some business rules switched off limited verification of data provided by applicants more knowledge of the risks is necessary IT tools old and inadequate no tools for investigating and dealing with some errors low knowledge of the register's quality postings and promotions not giving sufficient weight to skills evaluations focus on the individual experience not on broader impact data weaknesses overemphasis on classroom-based training difficulties in recruiting skilled staff devolved responsibilities information not available in electronic format Topic small business Risk(s) identified: (Topic : small business) lack of access to all data some business rules switched off limited verification of data provided by applicants Topic interoperability Risk(s) identified: (Topic : interoperability) lack of access to all data some business rules switched off limited verification of data provided by applicants supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness Topic user friendliness Risk(s) identified: (Topic : user friendliness) lack of access to all data some business rules switched off limited verification of data provided by applicants supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness Topic performance measurement Risk(s) identified: (Topic : performance measurement) lack of access to all data some business rules switched off limited verification of data provided by applicants weaknesses in critical internal controls data not widely available unplanned resource changes and the lack of involvement from management postings and promotions not giving sufficient weight to skills evaluations focus on the individual experience not on broader impact data weaknesses overemphasis on classroom-based training difficulties in recruiting skilled staff devolved responsibilities absence of framework lack of a single reliable source of data approvals without cross-analysis of capacity conditions delays by responsible agencies laxity in procedures implementing and incomplete procedures Topic application controls Risk(s) identified: (Topic : application controls) lack of access to all data some business rules switched off limited verification of data provided by applicants Topic compliance costs Risk(s) identified: (Topic : compliance costs) lack of access to all data some business rules switched off limited verification of data provided by applicants Topic consultants Risk(s) identified: (Topic : consultants) lack of access to all data some business rules switched off limited verification of data provided by applicants staff reduced number of staff reduced by minimising recruitment long-term operating models not set no information on workforce's skills entities’ workforce information is incomplete and not comparable better scrutiny of proposals skills shortages remain in the areas needed strategic workforce planning is under-developed approval without business case limited competition generated direct costs not compared most expensive cases insufficiently monitored supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness postings and promotions not giving sufficient weight to skills evaluations focus on the individual experience not on broader impact data weaknesses overemphasis on classroom-based training difficulties in recruiting skilled staff devolved responsibilities Topic civil service staff Risk(s) identified: (Topic : civil service staff) staff reduced number of staff reduced by minimising recruitment long-term operating models not set no information on workforce's skills entities’ workforce information is incomplete and not comparable not recognising the risk of interest conflicts system is increasing likelihood of conflicts of interest personal benefits to be clearly prohibited special care about public investment priorities setting procurement practices recruiting family members movement of staff between government and private company lack of transparence in gifts and hospitality better scrutiny of proposals skills shortages remain in the areas needed strategic workforce planning is under-developed approval without business case limited competition generated direct costs not compared most expensive cases insufficiently monitored supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness weaknesses in critical internal controls data not widely available unplanned resource changes and the lack of involvement from management postings and promotions not giving sufficient weight to skills evaluations focus on the individual experience not on broader impact data weaknesses overemphasis on classroom-based training difficulties in recruiting skilled staff devolved responsibilities Topic temporary staff Risk(s) identified: (Topic : temporary staff) staff reduced number of staff reduced by minimising recruitment long-term operating models not set no information on workforce's skills entities’ workforce information is incomplete and not comparable better scrutiny of proposals skills shortages remain in the areas needed strategic workforce planning is under-developed approval without business case limited competition generated direct costs not compared most expensive cases insufficiently monitored Topic civil service system Risk(s) identified: (Topic : civil service system) staff reduced number of staff reduced by minimising recruitment long-term operating models not set no information on workforce's skills entities’ workforce information is incomplete and not comparable better scrutiny of proposals skills shortages remain in the areas needed strategic workforce planning is under-developed approval without business case limited competition generated direct costs not compared most expensive cases insufficiently monitored supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness postings and promotions not giving sufficient weight to skills evaluations focus on the individual experience not on broader impact data weaknesses overemphasis on classroom-based training difficulties in recruiting skilled staff devolved responsibilities Topic internal control Risk(s) identified: (Topic : internal control) staff reduced number of staff reduced by minimising recruitment long-term operating models not set no information on workforce's skills entities’ workforce information is incomplete and not comparable not recognising the risk of interest conflicts system is increasing likelihood of conflicts of interest personal benefits to be clearly prohibited special care about public investment priorities setting procurement practices recruiting family members movement of staff between government and private company lack of transparence in gifts and hospitality supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness weaknesses in critical internal controls data not widely available absence of framework lack of a single reliable source of data approvals without cross-analysis of capacity conditions delays by responsible agencies laxity in procedures implementing and incomplete procedures Topic conflicts of interest Risk(s) identified: (Topic : conflicts of interest) not recognising the risk of interest conflicts system is increasing likelihood of conflicts of interest personal benefits to be clearly prohibited special care about public investment priorities setting procurement practices recruiting family members movement of staff between government and private company lack of transparence in gifts and hospitality Topic government IT agency Risk(s) identified: (Topic : government IT agency) better scrutiny of proposals skills shortages remain in the areas needed strategic workforce planning is under-developed approval without business case limited competition generated direct costs not compared most expensive cases insufficiently monitored supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness incomplete or too general requirements insufficient monitoring lack of appropriate risk assessement Topic digital transformation Risk(s) identified: (Topic : digital transformation) supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness Topic open data Risk(s) identified: (Topic : open data) supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness weaknesses in critical internal controls data not widely available Topic personal data protection Risk(s) identified: (Topic : personal data protection) supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness Topic digitization Risk(s) identified: (Topic : digitization) supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness incomplete or too general requirements insufficient monitoring lack of appropriate risk assessement Topic service center Risk(s) identified: (Topic : service center) weaknesses in critical internal controls data not widely available Topic job scheduling Risk(s) identified: (Topic : job scheduling) weaknesses in critical internal controls data not widely available Topic government’s key priorities Risk(s) identified: (Topic : government’s key priorities) various public bodies responsible for the same domain demand growing faster than supply Topic requirements management Risk(s) identified: (Topic : requirements management) unplanned resource changes and the lack of involvement from management Topic population register Risk(s) identified: (Topic : population register) more knowledge of the risks is necessary IT tools old and inadequate no tools for investigating and dealing with some errors low knowledge of the register's quality Topic outsourced systems Risk(s) identified: (Topic : outsourced systems) incomplete or too general requirements insufficient monitoring lack of appropriate risk assessement Topic dry ports Risk(s) identified: (Topic : dry ports) absence of framework lack of a single reliable source of data approvals without cross-analysis of capacity conditions delays by responsible agencies laxity in procedures implementing and incomplete procedures Topic repayments Risk(s) identified: (Topic : repayments) regulatory changes require time to be implemented missed deadline of repayment Too narrow basis of regulatory changes unclear definition of responsibility