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building good information security is a heavy burden lacking co-ordination and consistency of education campaigns no clear mechanism to support good practices lack of accurate data criminals continually innovate international and ‘hidden’ nature of online fraud lack of information on judicial outcomes for fraud offences Topic database Risk(s) identified: (Topic : database) lacking co-ordination and consistency of education campaigns no clear mechanism to support good practices lack of accurate data criminals continually innovate international and ‘hidden’ nature of online fraud lack of information on judicial outcomes for fraud offences poor log analysis no systemic care about data protection Topic regulators Risk(s) identified: (Topic : regulators) Measuring influence on outcomes performance measurement frameworks Topic product marking Risk(s) identified: (Topic : product marking) large number of public-sector actors are involved in policy making complexity of the regulations divided resources no role for end-users data and information systems are underused Topic information society Risk(s) identified: (Topic : information society) large number of public-sector actors are involved in policy making complexity of the regulations divided resources no role for end-users data and information systems are underused no policy too late and too fragmented planning ineffective monitoring regulations' update delayed and incomplete cost related rules not modified nobody responsible for coordination lack of training and practice lack of quality control Topic system maintenance Risk(s) identified: (Topic : system maintenance) insufficient management information Topic measurement of project success Risk(s) identified: (Topic : measurement of project success) insufficient management information Topic outsourced systems Risk(s) identified: (Topic : outsourced systems) incomplete or too general requirements insufficient monitoring lack of appropriate risk assessement Topic large scale project Risk(s) identified: (Topic : large scale project) Unconnected systems Two systems perform similar calculations with different accuracy Competition rules bypassed network and hardware weakness in a supported area general training quality is too low poor non-IT infrastructure lack of monitoring and poor coordination Topic job scheduling Risk(s) identified: (Topic : job scheduling) working hours not rearranged working hours not recorded regularly staffing levels not optimised lack of analysis where and when the problem is triggered no IT support Topic cost estimation Risk(s) identified: (Topic : cost estimation) lack of a clear management model poor investment justification user unfriendly system Topic user-friendliness Risk(s) identified: (Topic : user-friendliness) lack of a clear management model poor investment justification user unfriendly system Topic dry ports Risk(s) identified: (Topic : dry ports) absence of framework lack of a single reliable source of data approvals without cross-analysis of capacity conditions delays by responsible agencies laxity in procedures implementing and incomplete procedures Topic management of innovation Risk(s) identified: (Topic : management of innovation) incomplete risk analysis lack of clear guidance on risks processing lack of documented assessment Area transport Topic cyber-security Risk(s) identified: (Topic : cyber-security) too many domain administrators insufficient frequency of changing passwords for systems and service accounts no segregation of duties regarding access to the logging system no regular review of log files complexity of the main programme lack of effective revision unclear responsibility division planning without some of key contributors security measures not implemented infrastructure not prepared Topic application controls Risk(s) identified: (Topic : application controls) too many domain administrators insufficient frequency of changing passwords for systems and service accounts no segregation of duties regarding access to the logging system no regular review of log files lack of access to all data some business rules switched off limited verification of data provided by applicants poor log analysis no systemic care about data protection Topic legacy systems Risk(s) identified: (Topic : legacy systems) many use outdated software languages and hardware lack of consistent risk analysis One of goals not identified supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness Topic management dashboard Risk(s) identified: (Topic : management dashboard) many use outdated software languages and hardware lack of consistent risk analysis One of goals not identified Topic agile projects Risk(s) identified: (Topic : agile projects) many use outdated software languages and hardware lack of consistent risk analysis One of goals not identified supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness Topic data center consolidation Risk(s) identified: (Topic : data center consolidation) many use outdated software languages and hardware lack of consistent risk analysis One of goals not identified Topic indicative Risk(s) identified: (Topic : indicative) many use outdated software languages and hardware lack of consistent risk analysis One of goals not identified lack of access to all data some business rules switched off limited verification of data provided by applicants not recognising the risk of interest conflicts system is increasing likelihood of conflicts of interest personal benefits to be clearly prohibited special care about public investment priorities setting procurement practices recruiting family members movement of staff between government and private company lack of transparence in gifts and hospitality better scrutiny of proposals skills shortages remain in the areas needed strategic workforce planning is under-developed approval without business case limited competition generated direct costs not compared most expensive cases insufficiently monitored supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness incentives to take up employment spendings increased to reduce the problem incomplete research on how the funds are used various public bodies responsible for the same domain demand growing faster than supply Task not implemented in the processes of the organisation Insufficient conditions by Government Costs of the activity unknown building good information security is a heavy burden large number of public-sector actors are involved in policy making complexity of the regulations divided resources no role for end-users data and information systems are underused postings and promotions not giving sufficient weight to skills evaluations focus on the individual experience not on broader impact data weaknesses overemphasis on classroom-based training difficulties in recruiting skilled staff devolved responsibilities mandatory publication open data at work concrete action plan national information infrastructure no policy lack of training and practice lack of quality control absence of framework lack of a single reliable source of data approvals without cross-analysis of capacity conditions delays by responsible agencies laxity in procedures implementing and incomplete procedures incomplete risk analysis lack of clear guidance on risks processing lack of documented assessment Topic directive Risk(s) identified: (Topic : directive) many use outdated software languages and hardware lack of consistent risk analysis One of goals not identified not recognising the risk of interest conflicts system is increasing likelihood of conflicts of interest personal benefits to be clearly prohibited special care about public investment priorities setting procurement practices recruiting family members movement of staff between government and private company lack of transparence in gifts and hospitality better scrutiny of proposals skills shortages remain in the areas needed strategic workforce planning is under-developed approval without business case limited competition generated direct costs not compared most expensive cases insufficiently monitored supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness Accountable Transparent Accessible Understandable incentives to take up employment spendings increased to reduce the problem incomplete research on how the funds are used Task not implemented in the processes of the organisation Insufficient conditions by Government Costs of the activity unknown building good information security is a heavy burden Measuring influence on outcomes performance measurement frameworks large number of public-sector actors are involved in policy making complexity of the regulations divided resources no role for end-users data and information systems are underused working hours not rearranged working hours not recorded regularly staffing levels not optimised lack of analysis where and when the problem is triggered no IT support mandatory publication open data at work concrete action plan national information infrastructure no policy too late and too fragmented planning ineffective monitoring regulations' update delayed and incomplete cost related rules not modified nobody responsible for coordination lack of training and practice lack of quality control incomplete risk analysis lack of clear guidance on risks processing lack of documented assessment Topic personal data protection Risk(s) identified: (Topic : personal data protection) lack of long-term strategy imperfect organization and control of personal data processing supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness lacking co-ordination and consistency of education campaigns no clear mechanism to support good practices lack of accurate data criminals continually innovate international and ‘hidden’ nature of online fraud lack of information on judicial outcomes for fraud offences mandatory publication open data at work concrete action plan national information infrastructure no policy too late and too fragmented planning ineffective monitoring regulations' update delayed and incomplete cost related rules not modified nobody responsible for coordination lack of training and practice lack of quality control Topic business continuity management Risk(s) identified: (Topic : business continuity management) Low competition Topic bridges Risk(s) identified: (Topic : bridges) lack of information about heavy-duty transports Topic taxation systems Risk(s) identified: (Topic : taxation systems) lack of access to all data some business rules switched off limited verification of data provided by applicants postings and promotions not giving sufficient weight to skills evaluations focus on the individual experience not on broader impact data weaknesses overemphasis on classroom-based training difficulties in recruiting skilled staff devolved responsibilities Topic small business Risk(s) identified: (Topic : small business) lack of access to all data some business rules switched off limited verification of data provided by applicants Topic interoperability Risk(s) identified: (Topic : interoperability) lack of access to all data some business rules switched off limited verification of data provided by applicants supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness large number of public-sector actors are involved in policy making complexity of the regulations divided resources no role for end-users data and information systems are underused Unconnected systems Two systems perform similar calculations with different accuracy Competition rules bypassed Topic user friendliness Risk(s) identified: (Topic : user friendliness) lack of access to all data some business rules switched off limited verification of data provided by applicants supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness large number of public-sector actors are involved in policy making complexity of the regulations divided resources no role for end-users data and information systems are underused Topic performance measurement Risk(s) identified: (Topic : performance measurement) lack of access to all data some business rules switched off limited verification of data provided by applicants Accountable Transparent Accessible Understandable Measuring influence on outcomes performance measurement frameworks postings and promotions not giving sufficient weight to skills evaluations focus on the individual experience not on broader impact data weaknesses overemphasis on classroom-based training difficulties in recruiting skilled staff devolved responsibilities absence of framework lack of a single reliable source of data approvals without cross-analysis of capacity conditions delays by responsible agencies laxity in procedures implementing and incomplete procedures Topic compliance costs Risk(s) identified: (Topic : compliance costs) lack of access to all data some business rules switched off limited verification of data provided by applicants Topic consultants Risk(s) identified: (Topic : consultants) lack of access to all data some business rules switched off limited verification of data provided by applicants staff reduced number of staff reduced by minimising recruitment long-term operating models not set no information on workforce's skills entities’ workforce information is incomplete and not comparable better scrutiny of proposals skills shortages remain in the areas needed strategic workforce planning is under-developed approval without business case limited competition generated direct costs not compared most expensive cases insufficiently monitored supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness Task not implemented in the processes of the organisation Insufficient conditions by Government Costs of the activity unknown building good information security is a heavy burden Measuring influence on outcomes performance measurement frameworks large number of public-sector actors are involved in policy making complexity of the regulations divided resources no role for end-users data and information systems are underused postings and promotions not giving sufficient weight to skills evaluations focus on the individual experience not on broader impact data weaknesses overemphasis on classroom-based training difficulties in recruiting skilled staff devolved responsibilities Topic civil service staff Risk(s) identified: (Topic : civil service staff) staff reduced number of staff reduced by minimising recruitment long-term operating models not set no information on workforce's skills entities’ workforce information is incomplete and not comparable not recognising the risk of interest conflicts system is increasing likelihood of conflicts of interest personal benefits to be clearly prohibited special care about public investment priorities setting procurement practices recruiting family members movement of staff between government and private company lack of transparence in gifts and hospitality better scrutiny of proposals skills shortages remain in the areas needed strategic workforce planning is under-developed approval without business case limited competition generated direct costs not compared most expensive cases insufficiently monitored supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness postings and promotions not giving sufficient weight to skills evaluations focus on the individual experience not on broader impact data weaknesses overemphasis on classroom-based training difficulties in recruiting skilled staff devolved responsibilities Topic temporary staff Risk(s) identified: (Topic : temporary staff) staff reduced number of staff reduced by minimising recruitment long-term operating models not set no information on workforce's skills entities’ workforce information is incomplete and not comparable better scrutiny of proposals skills shortages remain in the areas needed strategic workforce planning is under-developed approval without business case limited competition generated direct costs not compared most expensive cases insufficiently monitored Topic civil service system Risk(s) identified: (Topic : civil service system) staff reduced number of staff reduced by minimising recruitment long-term operating models not set no information on workforce's skills entities’ workforce information is incomplete and not comparable better scrutiny of proposals skills shortages remain in the areas needed strategic workforce planning is under-developed approval without business case limited competition generated direct costs not compared most expensive cases insufficiently monitored supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness postings and promotions not giving sufficient weight to skills evaluations focus on the individual experience not on broader impact data weaknesses overemphasis on classroom-based training difficulties in recruiting skilled staff devolved responsibilities Topic internal control Risk(s) identified: (Topic : internal control) staff reduced number of staff reduced by minimising recruitment long-term operating models not set no information on workforce's skills entities’ workforce information is incomplete and not comparable not recognising the risk of interest conflicts system is increasing likelihood of conflicts of interest personal benefits to be clearly prohibited special care about public investment priorities setting procurement practices recruiting family members movement of staff between government and private company lack of transparence in gifts and hospitality supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness Task not implemented in the processes of the organisation Insufficient conditions by Government Costs of the activity unknown building good information security is a heavy burden large number of public-sector actors are involved in policy making complexity of the regulations divided resources no role for end-users data and information systems are underused absence of framework lack of a single reliable source of data approvals without cross-analysis of capacity conditions delays by responsible agencies laxity in procedures implementing and incomplete procedures incomplete risk analysis lack of clear guidance on risks processing lack of documented assessment Topic conflicts of interest Risk(s) identified: (Topic : conflicts of interest) not recognising the risk of interest conflicts system is increasing likelihood of conflicts of interest personal benefits to be clearly prohibited special care about public investment priorities setting procurement practices recruiting family members movement of staff between government and private company lack of transparence in gifts and hospitality Topic government IT agency Risk(s) identified: (Topic : government IT agency) better scrutiny of proposals skills shortages remain in the areas needed strategic workforce planning is under-developed approval without business case limited competition generated direct costs not compared most expensive cases insufficiently monitored supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness incomplete or too general requirements insufficient monitoring lack of appropriate risk assessement Topic digital transformation Risk(s) identified: (Topic : digital transformation) supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness Topic open data Risk(s) identified: (Topic : open data) supported exemplars framework of standards and guidance not sustained uncertainty about guidance insufficient user friendliness large number of public-sector actors are involved in policy making complexity of the regulations divided resources no role for end-users data and information systems are underused mandatory publication open data at work concrete action plan national information infrastructure