Report Facets
Area- general public services (42)
- health (30)
- transport (28)
- education (26)
- science and development (24)
- justice (20)
- public finance (20)
- public relations (19)
- defence (17)
- State statistics (16)
- Compliance (15)
- labour (15)
- social protection (15)
- Effectiveness (13)
- agriculture (13)
- environment (13)
- tax-customs (13)
- public order and safety (12)
- QUALITY (11)
- Up-to-date (11)
- regions (11)
- AREA (10)
- Data (10)
- Efficiency (10)
- Change (9)
- Greater (9)
- Increase (9)
- Information (9)
- Obligatory (9)
- Detail (8)
- Implementation (8)
- Reporting (8)
- culture heritage (8)
- Budget (7)
- Law enforcement (7)
- Program (7)
- Regular (7)
- Research (7)
- Creation (6)
- Planning (6)
- Project (6)
- Work (6)
- housing (6)
- internal affairs (6)
- municipalities (6)
- research (6)
- Education (5)
- Health (5)
- Management (5)
- Performance (5)
- Trade (5)
- buildings (5)
- communication (5)
- Access (4)
- Agriculture (4)
- Analysis (4)
- Broadband (4)
- Culture (4)
- Federal government (4)
- Justice (4)
- Region (4)
- Review (4)
- Road (4)
- Security (4)
- Taxes (4)
- economic affairs (4)
- foreign affairs (4)
- veterans (4)
- Action (3)
- Air (3)
- Control (3)
- Customs (3)
- Decrease (3)
- Defence (3)
- Great (3)
- Procurement (3)
- Public sector (3)
- Quick (3)
- Rapid (3)
- Staff (3)
- Study (3)
- Telecommunication (3)
- Traffic (3)
- financial services (3)
- tax - customs (3)
- Airline (2)
- Approach (2)
- Assessment (2)
- Border (2)
- Business (2)
- Check (2)
- Communications (2)
- Cyber (2)
- Dependency (2)
- Economics (2)
- Evaluation (2)
- General public services (2)
- Greatest (2)
- Housing (2)
- Infrastructure (2)
- indicative (33)
- directive (29)
- internal control (18)
- Government (14)
- Company (11)
- Department (11)
- User (11)
- consultants (11)
- Society (10)
- performance measurement (10)
- Agency (9)
- Supplier (8)
- interoperability (8)
- organization's IT services (8)
- Association (7)
- Entity (7)
- Public service (7)
- STAKEHOLDER (7)
- civil service staff (7)
- cost estimation (7)
- large scale project (7)
- measurement of project success (7)
- open data (7)
- personal data protection (7)
- Citizen (6)
- Ministry (6)
- Parliament (6)
- Partner (6)
- government IT agency (6)
- Customer (5)
- application controls (5)
- cyber security (5)
- legacy systems (5)
- INSTITUTION (4)
- IT architecture (4)
- Taxpayer (4)
- agile projects (4)
- business continuity management (4)
- civil service system (4)
- cyber-security (4)
- database (4)
- Foundation (3)
- data centers (3)
- digitization (3)
- information society (3)
- system maintenance (3)
- taxation systems (3)
- user friendliness (3)
- Audience (2)
- County (2)
- Regulator (2)
- data center consolidation (2)
- data protection (2)
- internal audit (2)
- job scheduling (2)
- large scale undertaking (2)
- management dashboard (2)
- regulators (2)
- service center (2)
- small business (2)
- temporary staff (2)
- user-friendliness (2)
- Collaborator (1)
- Development Assistance (1)
- Directorate (1)
- Government institutions (1)
- ICT infractructure (1)
- Municipality (1)
- Public opinion (1)
- acquiring an IT system (1)
- acquisition training (1)
- alternative financing (1)
- aviation safety (1)
- combating terrorism (1)
- compliance costs (1)
- conflicts of interest (1)
- costs reporting (1)
- digital transformation (1)
- dry ports (1)
- emergency preparedness (1)
- forest protection (1)
- government’s key priorities (1)
- homelessness (1)
- immigrant students (1)
- management of innovation (1)
- migration abroad (1)
- outsourced systems (1)
- overheads accounting (1)
- phasing out old systems (1)
- population register (1)
- process' maturity (1)
- product marking (1)
- public trust (1)
- records and documents management (1)
- relocation of government jobs (1)
- requirements management (1)
- research infrastructure (1)
- state-owned companies (1)
- governance (75)
- IT (69)
- finance (58)
- security (58)
- development and research (52)
- human resources (49)
- regulation (44)
- infrastructure (37)
- assets management (33)
- purchase (33)
- logistics (23)
- product-service delivery (19)
- product service delivery (12)
- regulations (12)
- product-service purchase (8)
- archives (1)
- effective state (30)
- industry, innovation and infrastructure (24)
- peace, justice and strong institutions (24)
- useful service (21)
- responsible consumption and production (18)
- efficient office (13)
- sustainable cities and communities (7)
- good health and well-being (5)
- quality education (3)
- affordable and-clean energy (1)
- decent work and economic growth (1)
- inclusive industrialisation (1)
- institutions justice (1)
- no poverty (1)
- United States of America (21)
- United Kingdom of Great Britain and Northern Ireland (17)
- Sweden (10)
- Lithuania (9)
- Denmark (6)
- Switzerland (5)
- Latvia (4)
- Netherlands (4)
- Australia (3)
- Czech Republic (3)
- Finland (3)
- Poland (3)
- Turkey (3)
- Korea, Republic of (2)
- Portugal (2)
- USA (2)
- Bosnia and Herzegovina (1)
- Bulgaria (1)
- Canada (1)
- Estonia (1)
- France (1)
- Georgia (1)
- Hungary (1)
- India (1)
- Kuwait (1)
- Malaysia (1)
- Norway (1)
- OLACEFS (1)
- Serbia (1)
- Slovakia (1)
- 2003 - 2004 (2)
- 2005 - 2006 (1)
- 2006 - 2007 (2)
- 2008 - 2009 (2)
- 2009 - 2010 (1)
- 2010 - 2011 (3)
- 2011 - 2012 (7)
- 2012 - 2013 (4)
- 2013 - 2014 (8)
- 2014 - 2015 (7)
- 2015 - 2016 (21)
- 2016 - 2017 (16)
- 2017 - 2018 (11)
- 2018 - 2019 (11)
- 2019 - 2020 (10)
- 2020 - 2021 (5)
111
results found in
7 ms
Page 12
of 12
Building and Implementing the Phoenix Pay System
Expensive IT project became a failure Phoenix project (development of states pay system) was an incomprehensible failure of project management and oversight. Phoenix executives prioritized certain aspects, such as schedule and budget, over other critical ones, such as functionality and security. Phoenix executives did not understand the importance of warnings that the Miramichi Pay Centre, departments and agencies, and the new system were not ready. They did not provide complete and accurate information to deputy ministers and associate deputy ministers of departments and agencies, including the Deputy Minister of Public Services and Procurement, when briefing them on Phoenix readiness for implementation.
Full description
Expensive IT project became a failure Phoenix project (development of states pay system) was an incomprehensible failure of project management and oversight. Phoenix executives prioritized certain aspects, such as schedule and budget, over other critical ones, such as functionality and security. Phoenix executives did not understand the importance of warnings that the Miramichi Pay Centre, departments and agencies, and the new system were not ready. They did not provide complete and accurate information to deputy ministers and associate deputy ministers of departments and agencies, including the Deputy Minister of Public Services and Procurement, when briefing them on Phoenix readiness for implementation.
Full description
Office of theAuditor Generalof Canada
, issued in 2018
Risk cases: 3