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Report to on the user-friendliness and user involvement in the development of e-government services in Denmark
stipulate that improvements of the solutions can be implemented post launch? - Are the e-government services user-friendly, and is the take-up satisfactory? 2) The study included the following five ... The e-government user-friendliness requirements are divided into five overall categories: language, design and flow, data and functionality, and accessibility. 1) The objective of the study ... is to provide an assessment of the authorities’ efforts to ensure that e-government services are user-friendly. The report answers the following questions: - Have the authorities involved the users ... ... User-friendliness of public services should be consistenty required and tested ... the matter. The audit covered user-friendliness related problems in case of five systems, before and after the launch. The systems take-up was also considered, as well as communicating with citizens who ... The Danish Rigsrevisionen is of the opinion that the user-friendliness of the services can be improved if the authorities meet all the requirements of the Danish Agency for Digitisation concerning ... are unable to use digital services.
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stipulate that improvements of the solutions can be implemented post launch? - Are the e-government services user-friendly, and is the take-up satisfactory? 2) The study included the following five ... The e-government user-friendliness requirements are divided into five overall categories: language, design and flow, data and functionality, and accessibility. 1) The objective of the study ... is to provide an assessment of the authorities’ efforts to ensure that e-government services are user-friendly. The report answers the following questions: - Have the authorities involved the users ... ... User-friendliness of public services should be consistenty required and tested ... the matter. The audit covered user-friendliness related problems in case of five systems, before and after the launch. The systems take-up was also considered, as well as communicating with citizens who ... The Danish Rigsrevisionen is of the opinion that the user-friendliness of the services can be improved if the authorities meet all the requirements of the Danish Agency for Digitisation concerning ... are unable to use digital services.
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National Audit Office of Denmark
, issued in 2013
Risk cases: 2
Performance Audit of the Management of ICT in the Criminal Justice Sector
The Norwegian OAG has assesed how the Ministry of Justice and Public Security has discharged its responsibility for effiecient case processing through developing and applying Information ... and Communications Technology (ICT) in the criminal justice sector ... ... Unclear signals from a Ministry weaken development of ICT in the justice chain ... reporting from the subordinate agencies, ensuring that the new ICT Police System takes into account other sub-sectors need for electronic interaction. ... Points by SAI Norway: development of an overall rolling action plan based on the current ICT (Information and Communication Technology) strategy for the justice sector, performance-oriented
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The Norwegian OAG has assesed how the Ministry of Justice and Public Security has discharged its responsibility for effiecient case processing through developing and applying Information ... and Communications Technology (ICT) in the criminal justice sector ... ... Unclear signals from a Ministry weaken development of ICT in the justice chain ... reporting from the subordinate agencies, ensuring that the new ICT Police System takes into account other sub-sectors need for electronic interaction. ... Points by SAI Norway: development of an overall rolling action plan based on the current ICT (Information and Communication Technology) strategy for the justice sector, performance-oriented
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Office of the Auditor General of Norway
, issued in 2012
Risk cases: 2
Informatisation of hospitals
The goals of the audit were: 1. Assesment to what degree service providers are prepared to implement the electronic health information system. 2. Assessment of government activities related ... to the construction of the health information system within the framework of the "Healthcare Informatisation Program" ... ... Sometimes it is really not about the money.. ... to take some burden off doctors, streamline medical care, prevent fraud and improve efficiency. But will it be created at all? ... Informatisation of healthcare is one of the most money-consuming IT activities of the State. Polish NIK shows how a poor concept can delay modernization of hospitals. The new IT system was expected
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The goals of the audit were: 1. Assesment to what degree service providers are prepared to implement the electronic health information system. 2. Assessment of government activities related ... to the construction of the health information system within the framework of the "Healthcare Informatisation Program" ... ... Sometimes it is really not about the money.. ... to take some burden off doctors, streamline medical care, prevent fraud and improve efficiency. But will it be created at all? ... Informatisation of healthcare is one of the most money-consuming IT activities of the State. Polish NIK shows how a poor concept can delay modernization of hospitals. The new IT system was expected
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Sumpreme Audit Office
, issued in 2013
Risk cases: 3
Management of State Information Resources
was conducted on the assumption that the audited and other entities provided comprehensive and objective information and copies of the documents correspond to the originals. ... The objective of the audit was to assess effectiveness of the management of the state information resources and of the use of their possibilities: suitability of the chosen state resources management ... model; rationality of the use of the State Budget funds when managing information resources; use of the possibilities of the state information resources to improve the performance of the public sector ... Well targeted requirements, interconnected information resources and broad use - why so difficult to be gained? ... The leading idea of the 'Approach to Management of State Information Resources' programme was to entrench a comprehensive management of data resources. After five years preparations, the desired ... momentum was still not the case. SAI Lithuania analysed roots of the problems: concept, poor use of funds, lack of interconnections, unsatified users.
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was conducted on the assumption that the audited and other entities provided comprehensive and objective information and copies of the documents correspond to the originals. ... The objective of the audit was to assess effectiveness of the management of the state information resources and of the use of their possibilities: suitability of the chosen state resources management ... model; rationality of the use of the State Budget funds when managing information resources; use of the possibilities of the state information resources to improve the performance of the public sector ... Well targeted requirements, interconnected information resources and broad use - why so difficult to be gained? ... The leading idea of the 'Approach to Management of State Information Resources' programme was to entrench a comprehensive management of data resources. After five years preparations, the desired ... momentum was still not the case. SAI Lithuania analysed roots of the problems: concept, poor use of funds, lack of interconnections, unsatified users.
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National Audit Office of the Republic of Lithuania
, issued in 2013
Risk cases: 3
Telecommunication solutions in the Institutions of Bosnia and Herzegovina
Strategies need systemic analysis Bosnia and Herzegovina state auditors analysed a set of strategies related to telecom solutions across the BiH administration. They found that lack of a systemic approach and of analytical support reduced abilities of the organistations to make full use of the up-to-date technologies.
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Strategies need systemic analysis Bosnia and Herzegovina state auditors analysed a set of strategies related to telecom solutions across the BiH administration. They found that lack of a systemic approach and of analytical support reduced abilities of the organistations to make full use of the up-to-date technologies.
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Audit Office of the Institutions of Bosnia and Herzegovina
, issued in 2014
Risk cases: 3
Finally updating the central information system for VAT control
IT system to support combating VAT frauds German Bundesrechnungshof demanded to update the IT system, which plays crucial role in the European system of fighting fraud related to the Value Added Tax (VAT). This BRH's case shows that reminding about appropriate follow-up can be as important as the very recommendation.
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IT system to support combating VAT frauds German Bundesrechnungshof demanded to update the IT system, which plays crucial role in the European system of fighting fraud related to the Value Added Tax (VAT). This BRH's case shows that reminding about appropriate follow-up can be as important as the very recommendation.
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Bundesrechnungshof
, issued in 2014
Risk cases: 1
VAT risk assessment - better use made of information generated by inspections on company premise
Tax inspections may add up to the VAT risk assessment, but... The audit by the German BRH shows that general tax inspections on company premises can also reveal facts that may be relevant for VAT risk assessment. 'However, this information cannot be adequately used for VAT risk assessment because it is not available in electronic format.'
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Tax inspections may add up to the VAT risk assessment, but... The audit by the German BRH shows that general tax inspections on company premises can also reveal facts that may be relevant for VAT risk assessment. 'However, this information cannot be adequately used for VAT risk assessment because it is not available in electronic format.'
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Bundesrechnungshof
, issued in 2016
Risk cases: 1
Individual Operation System Development Projects
Audit of modernization of Patent Operation MGT Systems. The modernization's main aim was to replace existing multi-system structure of patents management with one consolidated and up-to-technology IS. ... No results without good management ... SAI of Japan, among its audits presents one which is concerned with stopped development of consolidated IT system for patents management.
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Audit of modernization of Patent Operation MGT Systems. The modernization's main aim was to replace existing multi-system structure of patents management with one consolidated and up-to-technology IS. ... No results without good management ... SAI of Japan, among its audits presents one which is concerned with stopped development of consolidated IT system for patents management.
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Board of Audit of Japan
, issued in 2012
Risk cases: 1
Staff scheduling in government institutions
Scheduling irregular hours work Danish Rigsrevisionen shows in their study problems with staff scheduling in government institutions where employees are required to work irregular hours. Optimized staff scheduling contributed to reducing payroll costs. On the other hand, problems with rearrangement of work, recording working hours, optimisation of staffing levels and analysis of overtime triggers - add up to high costs of workforce. IT is not always used as ally either.
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Scheduling irregular hours work Danish Rigsrevisionen shows in their study problems with staff scheduling in government institutions where employees are required to work irregular hours. Optimized staff scheduling contributed to reducing payroll costs. On the other hand, problems with rearrangement of work, recording working hours, optimisation of staffing levels and analysis of overtime triggers - add up to high costs of workforce. IT is not always used as ally either.
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National Audit Office of Denmark
, issued in 2015
Risk cases: 5
Analysis of Trends in SAI Japan’s Findings
Analysis of IT audit cases by Board of Audit of Japan in years 2004-12. ... Not used IT systems and overpaid 'ghost' services ... Wrap-up of almost a decade of SAI of Japan's IT related audits results in a form of list of most often found problems. On the top of the list are unwanted or overpaid IT systems and too expensive ... maintanance. It makes you thinking: if one of the world technology leaders could find this, what could we find in our country...
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Analysis of IT audit cases by Board of Audit of Japan in years 2004-12. ... Not used IT systems and overpaid 'ghost' services ... Wrap-up of almost a decade of SAI of Japan's IT related audits results in a form of list of most often found problems. On the top of the list are unwanted or overpaid IT systems and too expensive ... maintanance. It makes you thinking: if one of the world technology leaders could find this, what could we find in our country...
Full description
Board of Audit of Japan
, issued in 2014
Risk cases: 3